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14 Nov

Hollywood Wants Part of Netflix’s Action


Cited: CNet news

Reed Hastings is Netflix management team is celebrating after performing a corporate equivalent of an end zone dance!  The only ones begrudging them are those in Hollywood.  The direction that Netflix’s CEO has pointed the top video rental store in as Wall Street and subscribers overjoyed.  Of course, the only people that are not pleased with the success are those in Hollywood.

Just days before Netflix reported third-quarter earnings that jumped 48% from a year ago and subscriber growth of 28% during the same period, two executives from different studios told me they aren’t getting their fair share.

“The thing with Netflix is that people are taking notice that they keep reporting these big quarters,” said one studio exec. “We aren’t participating in that and that’s going to change.”

Another entertainment executive told me Netflix contributes less to the studios’ bottom line than other distribution modes, such as DVD sales. In addition, Netflix and other digital rental stores, including iTunes, may also be luring customers away from these more profitable outlets. He said that the film industry is just like any other supplier–it wants to see the partners who pay most for its product fare the best.

The problem here, of course, is that Hollywood’s best partners are ailing. DVD sales are in decline. Cable providers are seeing customers drop their subscriptions and turn to the Internet for entertainment. Theater revenues are up but that’s due to rising ticket prices. The more important statistic is the number of moviegoers and that’s shrinking, according to one of the studio execs.

As this Hollywood tearjerker plays out, Hastings and his Netflix crew continue to report knockout earnings. In addition, Apple CEO Steve Jobs is growing iTunes’ video-rental business as well as its download-to-own sales, according to multiple studio sources.

In this environment “there’s a lot of jockeying for position,” said Tom Adams, the principle analyst and founder of Adams Media Research, a company that has provided market data to Hollywood for 25 years. “The studios don’t love the rental market as much because the focus has always been on sales. They’ve had Wal-Mart and Target, stores that are willing to take slim margins for the traffic-generating capability that comes with selling DVDs.”

Look at the situation from the eyes of a studio chief: Netflix charges $9 a month and that enables a subscriber to watch all the movie titles Netflix offers online. Compare that with the money the studios get when a consumer pays $14.95 for a single DVD.

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The lords of tinsel town would be wise to keep an eye on Hastings. It was just a couple of years ago that many predicted the company he co-founded in 1997 would be crushed by digital-distribution services.

But Hastings is turning out to be the John Elway of digital entertainment. Like the famed former Denver Broncos quarterback, the Netflix CEO has a knack for executing better than competitors and leading his troops out of jams. Plenty of pundits wrote not long ago that online-video services would eclipse Netflix’s DVD mail-order business–with its profit-chomping warehouses, big postage costs, and inability to provide instant gratification. Customers who rent discs must wait until the mailman arrives to watch a movie.

But Elway engineered “The Drive” and Hastings’ engineered the strategic partnerships with Microsoft’s Xbox, Roku, LG, Sony and other set-top makers that enable Netflix users to watch streaming video on their TV sets.

Under Hastings’ stewardship, Netflix has staked out prime turf. By bridging the so-called “last 10 feet” from the Web to the TV, Netflix promises users a viewing experience that rivals the one provided by traditional cable and broadcast stations. Apple can’t do this (who owns an AppleTV?). Ad-supported Web video services, such as Hulu or YouTube, aren’t hooked up to the TV yet in any important way.

As for Hollywood’s concerns that Netflix is hurting more profitable outlets, there appears to be room for negotiation.  Hastings suggested during Netflix’s third-quarter earnings call (PDF) recently that he is willing to share more with the studios once more customers opt for streaming content, which will reduce the costs of shipping DVDs.

“In the long-term, as we license more and more content for streaming and as consumers use streaming more, that enormous and growing postal expense will start to flow to content owners and we will become one of the studios’ and networks’ largest customers,” Hastings said. “The rate of evolution for this depends both on how much streaming content we can license and how many homes have a Netflix-ready device or enjoy watching video on a laptop.”

Hastings appears to be sending Hollywood a message here by saying that Netflix’s streaming service will help turn it into a much more profitable partner, provided the studios give the video store greater access to films and TV shows.

Adams said that Netflix has enjoyed a “grace period” with the studios because the success of Netflix’s steaming service caught many in Hollywood by surprise. (Note: Adams credited Microsoft’s Xbox with fueling much of the speedy growth and said that his research shows Xbox households are watching 17 hours of Netflix streaming content a month, a number he called “significant”).  Adams said he thinks a deal will get done that benefits the studios and Netflix.  Maybe, but Hollywood has a history of going to war with companies like Netflix when negotiations don’t go its way, according to Hastings.

“Occasionally, a studio tries to find ways to restrict a rental firm’s ability to buy at retail,” Hastings said during the earnings call on Thursday. “But retail is so big and diffuse, this strategy has never worked. Four years ago, Blockbuster, in an attempt to have an exclusive in rental, paid the Weinstein Company to block all purchases of their films by Netflix. This attempted blockade continues today but we’ve never had a problem buying Weinstein DVDs.”

One thing to keep in mind is that the “blockade” he was talking about was for physical discs. Part of the reason why it wasn’t successful is that as long as a video store can find someone to sell it a DVD the law allows them to do pretty much anything it wants with the disc.

This doesn’t apply to streaming movies, however. To distribute films online, Netflix needs to reach an agreement with the studios. The studios could conceivably stifle the growth of Netflix’s streaming business by holding back content.  Here’s something else: Hastings said there’s talk the studios may attempt to create a brief “sales-only” period. He didn’t provide many details, but he also didn’t sound too worried.

“If some studios choose to support a sales-only window and delay rental, it would shrink the rental market a bit, but it would grow sales revenue for those studios,” Hastings said. “If we can agree on low enough pricing for delayed rental, it could potentially increase profits for everyone…A short sales-only window would be a benefit to DVD sales and therefore, to the health of the whole DVD ecosystem. Plus, it would allow us to spend less on discs and more on streaming content. ”

This simply means that Hollywood studios may protect DVD sales and at the same time make Netflix even stronger in the rental sector of the industry.  Hastings has already shown what he can do when the odds are against it.  Do you have any ideas what will happen when he is out in front?

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My Take: It is typical of Hollywood!  If they are not getting their piece of the pie, they are not happy.  You would think they would be happy with the price they charge for movies as it is, but no they are not.  I have stopped going to movie theaters because it costs too much.  It is a whole lot cheaper to get a movie through Cox with their “On Demand” program.

I know, I have to wait at least a year before get to see the movie, but I still get to see the movie and in luxury of my own home.  I am also a subscriber to Netflix because sometimes I want to see a movie that isn’t on cable TV and I do not have the money to buy the DVD.  I would be willing to get a movie download if Netflix offered it, but so far they do not.  However, there are places online and get the best movie downloads available for price that is usually cheaper than the DVD.

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06 Nov

New Dual-Feed Not Liked by Facebook Users


Cited: TechNewsWorld

FaceBook users are not happy with the latest design changes to the website.  It now has a dual feed that defaults to a News Feed that contains what FaceBook thinks is most interesting based on the attention they get.  This means that users need to toggle to the Live Feed that has extra notifications that most users consider junk.

FaceBook has tweaked its home page once again — this time offering users two different feeds: The News Feed features updates ranked according to what FaceBook determines to be the most enjoyable or important content posted by a user’s friends. The Live Feed, which consists all of the real-time updates from the user’s network, includes a larger assortment of information, such as notifications when friends add friends.  When users initially log on, they are now presented with the News Feed; they have the option of toggling to the Live Feed if they so choose.

FaceBook implemented the dual-feed system because it wanted to make sure users didn’t miss important content that might become buried in the fast-moving, real-time feed, Facebook engineer Raylene Yung wrote in the company’s blog post about the change.  FaceBook overhauled its home page in March when it placed the real-time feed in the center column.

Change It Back

Many FaceBook users liked the change; a significant number, however, didn’t — a development that repeated itself with this latest change. Besides the sudden shift away from the familiar, users appear to dislike the News Feed’s new prominence.

The usual groups have sprung up, including Change FaceBook Back to Normal.  Some comments reflect resistance to having to learn something new. For example, “Not all FaceBook members are kids that can learn new programs in a few minutes,” said Facebook user Jim Reynolds. “Us old farts take longer to learn and then we can use the program for a long time. Changing for the sake of change only pads the egos of the [programmers].”

Others offer advice on how to fix the offending News Feed. “When ur on the home page,” comments Facebook user Noma Worley, “click more in the left hand corner and then move status updates to the top of the list and then click on it. it will take u back to the old fb.”

The changes were bound to discomfort some users, Yung acknowledged in her post.

“We know it can be disruptive when things are moved around, but we hope that these changes make Facebook a more valuable experience for you,” she wrote. “We put a lot of thought into all the changes we make to the site and do a lot of testing before releasing anything.”

The company makes changes based on feedback from users and tests ideas with small groups. “After every change we make, we continue to gather feedback and iterate,” said Yung.

History of Revolt

The change may be motivated, in part, by a desire to please advertisers, suggested Natayila Yakushev, director of social marketing Download Free eBook – The Edge of Success: 9 Building Blocks to Double Your Sales for FreeScore.com, as sponsored ads can be highlighted in the News Feed.

Whether that figures in the user protests is unclear, but Yakushev believes the protests are focused more on the change itself than on any possible underlying reasons for it.

Either way, the ire among Facebook users is increasing by the hour, she said. “‘The New Facebook Live Feed Sucks!’ had over 13,000 members as of Monday morning,” she told TechNewsWorld. “Another group, ‘SWITCH BACK TO THE OLD NEWSFEED!!!!’ reported over 766,000 members as of October 26 morning.

“The largest ‘Facebook design protest group’ was created last year when Facebook made some significant changes in its homepage and established a 5,000 friends limit,” noted Yakushev. “The group called ‘MEMBERS WANT THE OLD FACEBOOK BACK & OUR VOICES MATTER!’ states on its page: ‘We understand that changes are sometimes good, but when they’re constantly made, they become (useless) comical. Facebook keeps making changes as though they’re bored. Facebook, what are you trying to prove? Come on!’”

Managing Volume

Facebook and other social networking sites need to revamp their pages with some regularity — if only to manage the growing volume of users, Stephanie Agresta, EVP and global director of digital strategy and social media at Porter Novelli, told TechNewsWorld.

“As more and more people join social networks and the number of data points to a news feed increase, the need for curation becomes more important,” said Agresta. “As you saw recently, Twitter has introduced the concept of lists to their feed.”

This latest round of changes to FaceBook’s homepage gives users the ability to choose between conversations that are most interesting and those that are most active — and it’s a huge win for advertisers, she noted.

“If status updates evoke more responses and conversational activity, they will get more exposure,” she said. This is a definite incentive to provide real value to the community — for individuals and brands. While some people will still continue to post what they ate for lunch, those with creativity and storytelling skills will bubble up to a larger audience.”

For the people who hate the changes, FaceBook gave users the ability to toggle back to a live feed, she said. “It’s a vocal minority, and I’m confident that FaceBook developers are out there listening to the community as they evolve these new functionalities.”

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My Take: I do not visit social networking sites so I am not very well-versed on any of them.  However, I think the people that do utilize them should be prepared for change.  Many users may think they are there for socializing only.  But that is not their main purpose.  They are a business and advertisers are their clients.  The users are the targets of those advertisements.

This simply means that changes are going to occur so that the advertisements will target more consumers, i.e. the network users.  These changes mean that more advertisers can be brought on board so that the network site can make more money.  It is the same basic idea when a retailer uses promotional bags for customers to carry their purchases in, advertising.  In fact, using the same example, a retailer would make a change and offer custom printed totes for their customers to utilize.

It is also a well-known fact that human beings do not like change.  We humans have a tendency to fight change at every corner in life.  Even if that change is meant to make life better for us, we have a tendency to fight it.  So, FaceBook users, stop fighting it!

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